Terms of Service

Product: AstroReeti — Mobile Application & Web Application Company: Intellara Technologies Private Limited Effective Date: May 2, 2025 Last Updated: May 2, 2025 Version: 1.0.3 Contact: [email protected] | +917411609955 | https://www.astroreeti.com

⚠ IMPORTANT LEGAL NOTICE — PLEASE READ CAREFULLY

THESE TERMS AND CONDITIONS ("AGREEMENT") CONSTITUTE A LEGALLY BINDING CONTRACT

BETWEEN YOU AND INTELLARA TECHNOLOGIES PRIVATE LIMITED. BY DOWNLOADING,

INSTALLING, REGISTERING WITH, ACCESSING, OR USING THE ASTROREETI PLATFORM IN

ANY WAY, YOU REPRESENT THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND

BY THIS AGREEMENT IN ITS ENTIRETY.

IF YOU DO NOT AGREE WITH ANY PART OF THIS AGREEMENT, YOU MUST IMMEDIATELY

CEASE ALL USE OF THE PLATFORM AND UNINSTALL THE APPLICATION.

TABLE OF CONTENTS

1. Definitions and Interpretation
2. Acceptance of Terms and Eligibility
3. Nature of Services — Critical Entertainment Disclaimer
4. Reeti Chat — AI Assistant: Terms of Use and Disclaimers
5. User Accounts and Registration
6. Subscriptions, Payments, and Billing
7. Refund, Cancellation, and Chargeback Policy
8. Intellectual Property Rights
9. User-Generated Content and Licence
10. Prohibited Conduct and Acceptable Use
11. Third-Party Services, Integrations, and Links
12. Privacy and Data Protection
13. Disclaimers of Warranties
14. Limitation of Liability
15. Indemnification
16. Suspension and Termination
17. Governing Law
18. Dispute Resolution and Arbitration
19. Digital Millennium Copyright Act (DMCA) and Copyright Infringement
20. Export Controls and Sanctions Compliance
21. Accessibility
22. Force Majeure
23. Electronic Communications Consent
24. Class Action and Jury Trial Waiver
25. Regional and Jurisdictional Supplements
26. General Provisions
27. Contact Information and Grievance Redressal

1. DEFINITIONS AND INTERPRETATION

1.1 Definitions

In this Agreement, the following terms have the meanings set out below unless the context expressly requires otherwise:

1.2 Interpretation

• References to "includes," "including," "such as," and similar expressions are not limiting.
• Headings are for convenience only and do not affect interpretation.
• References to statutes include all amendments and successor legislation.
• The singular includes the plural and vice versa.

2. ACCEPTANCE OF TERMS AND ELIGIBILITY

2.1 Binding Acceptance

By performing any of the following acts, you unconditionally accept this Agreement:

• Downloading or installing the AstroReeti mobile application;
• Accessing the AstroReeti website or web application;
• Clicking "I Agree," "Sign Up," "Register," or any similar button or checkbox;
• Creating a User Account;
• Accessing or using any feature of the Platform.

2.2 Eligibility — Age Requirements

If you are below the applicable minimum age: You may not create an Account or use the Platform without the verified consent of your parent or legal guardian, who must agree to this Agreement on your behalf and accept full responsibility for your use of the Platform.

2.3 Legal Capacity

You represent and warrant that:

• (a) You have full legal capacity to enter into this Agreement;
• (b) Your use of the Platform is not prohibited by any law, court order, or regulation applicable to you;
• (c) All information you provide to the Company is accurate, current, and complete;
• (d) You are not impersonating any other person or entity;
• (e) You are not on any government sanctions list or operating from a jurisdiction subject to comprehensive international sanctions.

2.4 Updates to Terms

The Company reserves the right to modify this Agreement at any time. Material changes will be communicated via:

• In-app notification;
• Email to your registered address;
• Prominent notice on the Platform.

Changes take effect 15 days after notice for material changes, and immediately for non-material clarifications. Continued use of the Platform after the effective date constitutes acceptance of the revised Agreement. If you do not agree to the revised terms, you must cease using the Platform and may cancel your Subscription for a pro-rata refund of any unused paid period.

3. NATURE OF SERVICES — CRITICAL ENTERTAINMENT DISCLAIMER

🚨 CRITICAL — READ THIS SECTION IN FULL

3.1 Entertainment and Informational Purpose Only

ALL astrological content, predictions, readings, analyses, birth chart interpretations, compatibility assessments, AI-generated outputs, and all other content provided by the AstroReeti Platform — including outputs generated by Reeti Chat — are provided EXCLUSIVELY for entertainment, cultural engagement, and general informational purposes.

ASTROREETI IS NOT A PROFESSIONAL ADVICE SERVICE OF ANY KIND.

3.2 Explicit Non-Advisory Declarations

Vedic Astrological Content and AI-Generated Content on this Platform are NOT:

• Medical or health advice. No astrological reading, Reeti Chat output, planetary analysis, Dosha assessment, or any Platform content constitutes medical diagnosis, medical advice, health guidance, psychiatric evaluation, therapeutic recommendation, or any form of clinical opinion. Do not use Platform content to make decisions about your health, medications, medical treatments, or mental health.
• Financial or investment advice. No content on this Platform constitutes investment advice, financial planning guidance, stock market predictions, trading signals, tax advice, or any other financial recommendation regulated under securities or financial services law.
• Legal advice. No Platform content constitutes legal advice, legal opinion, or a lawyer-client relationship of any kind.
• Psychological or therapeutic advice. Reeti Chat is not a therapist, psychologist, or mental health counsellor. Do not share suicidal ideation, self-harm thoughts, or medical emergencies with Reeti. Contact a qualified professional or emergency services immediately.
• Relationship or marriage counselling. Compatibility analyses (Milan Vichar) are entertainment features and do not constitute professional relationship guidance.
• Career or professional guidance intended to replace qualified vocational counselling.
• Scientifically validated predictions. The Company does not represent that Vedic astrology has scientific validation or that any prediction will materialise.

3.3 User Acknowledgement

By using the Platform, you explicitly acknowledge that:

• (a) You understand the entertainment-only nature of all astrological content;
• (b) You will not make significant life decisions — including but not limited to medical, financial, legal, or personal decisions — based solely on Platform content;
• (c) You release the Company from all liability arising from any decision made in reliance on Platform content;
• (d) Astrological predictions are inherently uncertain and are not guarantees of future events.

3.4 Emergency Situations

If you are experiencing a life-threatening emergency, a mental health crisis, thoughts of self-harm, or any other urgent situation, immediately contact your local emergency services or a qualified crisis helpline. Do not rely on Reeti Chat or any Platform feature in an emergency.

4. REETI CHAT — AI ASSISTANT: TERMS OF USE AND DISCLAIMERS

4.1 What Reeti Is

Reeti is an AI-powered conversational assistant integrated into the AstroReeti Platform. Reeti uses large language model (LLM) technology to generate responses to user queries about Vedic astrology, birth chart interpretations, and Platform features.

4.2 What Reeti Is NOT

Reeti is not:

• A human being or a real astrologer;
• A licensed professional of any kind (medical, legal, financial, psychological);
• Infallible, accurate, or complete in its outputs;
• A crisis support service or emergency resource;
• A replacement for qualified professional advice;
• Capable of accessing real-time internet data unless explicitly stated in the Platform;
• Capable of remembering previous conversations across sessions unless the "Continue Conversation" feature is active.

4.3 AI Limitations and Known Risks

You expressly acknowledge that:

• (a) Hallucinations: AI-Generated Content may contain factual errors, fabrications, or "hallucinations" — confidently stated outputs that are inaccurate or unsupported. The Company does not guarantee the accuracy of any Reeti output.
• (b) Bias: AI systems may reflect biases present in their training data. Reeti's outputs may not be culturally neutral, complete, or balanced.
• (c) Outdated Information: Reeti's knowledge may not reflect the most current astrological scholarship, planetary ephemeris data, or cultural practices.
• (d) Context Limitations: Reeti operates within a fixed context window. It may not have access to your full history or prior queries.
• (e) No Consistency Guarantee: AI outputs can vary for identical inputs. Reeti's responses are probabilistic, not deterministic.
• (f) No Professional Relationship: Interactions with Reeti do not create any professional advisory, therapeutic, or legal relationship between you and the Company.

4.4 Data Processing by Reeti

• Conversations are logged for safety monitoring, quality assurance, and service improvement.
• Logs may be used in anonymised or pseudonymised form to retrain or improve AI models.
• Do not share with Reeti: passwords, government ID numbers, full financial account details, or medical records.
• Full data handling details are in the Privacy Policy.

4.5 Prohibited Uses of Reeti

You agree not to:

• (a) Attempt to "jailbreak," bypass, manipulate, or override Reeti's safety filters or guidelines;
• (b) Prompt Reeti to generate content that is harmful, hateful, discriminatory, sexually explicit, or illegal;
• (c) Use Reeti for automated bulk querying, scraping, or data harvesting;
• (d) Attempt to extract training data, model weights, system prompts, or proprietary configurations from Reeti;
• (e) Attempt to impersonate Reeti or use Reeti outputs to deceive others into believing they are receiving human advice;
• (f) Use Reeti to facilitate fraud, harassment, or any unlawful activity;
• (g) Use automated bots, scripts, or non-human methods to interact with Reeti.

4.6 AI Content Liability Exclusion

**THE COMPANY EXPRESSLY DISCLAIMS ALL LIABILITY FOR ANY LOSS, DAMAGE, HARM, OR

ADVERSE CONSEQUENCE OF ANY NATURE WHATSOEVER ARISING FROM YOUR RELIANCE ON, OR

USE OF, AI-GENERATED CONTENT FROM REETI CHAT. AI-GENERATED CONTENT IS PROVIDED

"AS IS," WITHOUT ANY WARRANTY OF ACCURACY, COMPLETENESS, OR FITNESS FOR ANY

PURPOSE.**

5. USER ACCOUNTS AND REGISTRATION

5.1 Account Creation

You must provide accurate, complete, and truthful information when creating an Account. The Company reserves the right to verify your information at any time and to reject or cancel accounts where information is found to be false or misleading.

5.2 Account Security

• You are solely responsible for maintaining the confidentiality of your login credentials.
• You must not share your Account with any third party.
• You are responsible for all activity that occurs under your Account, whether or not authorised by you.
• You must notify us immediately at [email protected] if you suspect unauthorised access to your Account.

5.3 Account Integrity

• You may maintain only one Account unless the Company expressly permits otherwise.
• Creating multiple accounts to circumvent suspensions, bans, or to abuse free trial periods is prohibited.
• Accounts are personal and non-transferable.

5.4 Third-Party Authentication

If you sign in using a third-party provider (Google, Apple, Facebook, etc.), you authorise the Company to receive and use data shared by those providers in accordance with your settings on those platforms. The Company is not responsible for the security or privacy practices of third-party authentication providers.

5.5 Account Termination by User

You may delete your Account at any time via the Platform settings or by contacting [email protected]. Deletion requests will be processed within 30 days. Active Subscriptions must be separately cancelled. Deletion does not automatically generate a refund.

6. SUBSCRIPTIONS, PAYMENTS, AND BILLING

6.1 Subscription Plans and Pricing

• The Platform offers Free Tier access and one or more paid Subscription plans.
• Subscription features, pricing, and billing cycles are described on the Platform's pricing page and may vary by region and currency.
• Prices are displayed in the currency applicable to your billing region at checkout.
• The Company reserves the right to introduce, modify, or discontinue any Subscription plan at any time.

6.2 Payment Processing

• Payments are processed by authorised third-party Payment Processors including, but not limited to, Stripe (for international users), Razorpay (for users in India), Apple In-App Purchase (for iOS app purchases), and Google Play Billing (for Android app purchases).
• The Company does not directly store your full credit/debit card details, bank account information, or UPI credentials. Such data is handled exclusively by the applicable Payment Processor under PCI-DSS standards.
• By providing payment information, you authorise the Company and/or its Payment Processor to charge the applicable Subscription Fee and any applicable taxes.
• You represent that you are the authorised holder of the payment method used and that sufficient funds or credit are available.

6.3 Billing Cycles and Auto-Renewal

• Monthly Subscriptions: Billed every 30 days from the date of initial subscription.
• Annual Subscriptions: Billed every 365 days from the date of initial subscription.
• Auto-Renewal: Subscriptions automatically renew at the end of each billing cycle unless cancelled before the renewal date. By subscribing, you consent to automatic recurring charges.
• You will receive a reminder notification at least 7 days before an annual subscription auto-renews.

6.4 Free Trials

• Where the Company offers a free trial period, your payment method will be charged automatically at the conclusion of the trial unless you cancel before the trial end date.
• Free trials are limited to one per user and per household. Creating multiple accounts to exploit free trials is a violation of this Agreement.
• The Company reserves the right to withdraw free trial offers at any time.

6.5 Price Changes

• The Company may change Subscription prices at any time.
• For active Subscribers, price changes will be notified at least 30 days in advance by email and in-app notification.
• Continued use of the Platform after the price change effective date constitutes acceptance of the new price.
• If you do not accept the new price, you may cancel your Subscription before the new price takes effect and receive service until the end of your paid period.

6.6 Taxes and Withholding

• All prices are exclusive of applicable taxes unless expressly stated otherwise.
• You are responsible for all applicable taxes in your jurisdiction, including but not limited to:
• India: Goods and Services Tax (GST)
• EU/UK: Value Added Tax (VAT)
• United States: Sales tax as applicable by state
• Canada: GST/HST/PST as applicable by province
• Australia: Goods and Services Tax (GST)
• Brazil: applicable digital service taxes
• All other jurisdictions: applicable digital services, consumption, or similar taxes
• If the Company is required to withhold taxes at source, the amount charged will be grossed up accordingly, or the net amount received will be applied to your Subscription, at the Company's discretion.
• The Company will issue tax invoices or receipts to the extent required by applicable law upon request.

6.7 Currency and Exchange Rate

• Transactions are processed in the displayed currency. Exchange rates, if applicable, are determined by the Payment Processor.
• The Company is not responsible for exchange rate fluctuations, foreign transaction fees imposed by your bank or card issuer, or currency conversion costs.

6.8 Failed Payments

• If a payment fails, the Company will notify you and may retry the payment up to three (3) times within a 14-day period.
• If payment cannot be collected after retry attempts, your Subscription will be downgraded to the Free Tier and access to premium features will be suspended until payment is successfully processed.
• You are responsible for maintaining valid, current payment information in your Account settings.

6.9 In-App Purchases (Apple / Google)

• Purchases made through Apple In-App Purchase or Google Play Billing are subject to the respective platform's terms and conditions and refund policies, which take precedence over this Agreement for those purchases.
• Apple App Store: Refund requests for Apple IAP must be directed to Apple. The Company cannot process refunds for Apple IAP transactions.
• Google Play: Refund requests for Google Play IAP must be directed to Google. The Company cannot process refunds for Google Play IAP transactions.

6.10 Promotional Codes and Discounts

• Promotional codes and discounts are non-transferable, have no cash value, may not be combined with other offers, and are subject to specific terms communicated at the time of issue.
• The Company reserves the right to cancel or invalidate promotional offers in cases of abuse or fraud.

7. REFUND, CANCELLATION, AND CHARGEBACK POLICY

7.1 General Refund Policy

Digital goods and services are generally non-refundable once delivered or accessed. Subject to mandatory consumer rights in your jurisdiction and the exceptions below, all Subscription Fees are non-refundable.

7.2 Exceptions — When Refunds May Be Granted

The Company may, in its sole discretion, consider refund requests in the following circumstances:

• (a) Technical Failure: A verified technical error caused solely by the Company resulted in the Platform being substantially inaccessible for a continuous period of more than 72 hours during a paid Subscription period.
• (b) Double Billing: Your payment method was charged more than once for the same Subscription period due to a billing error by the Company.
• (c) Unauthorised Transaction: You provide credible evidence that your Account was compromised and used without your authorisation.
• (d) Within 48-Hour Window (New Subscriptions Only): For first-time paid Subscriptions only, a refund may be requested within 48 hours of initial payment if you have not substantially used premium features during that period.

7.3 Refund Request Procedure

• Submit refund requests to: [email protected] with the subject line "Refund Request — [Your Account Email]".
• Include: your Account email, transaction ID, date of charge, reason for request, and any supporting evidence.
• Requests must be submitted within 14 calendar days of the disputed charge.
• The Company will acknowledge requests within 5 business days and provide a decision within 21 business days.
• Approved refunds will be processed to the original payment method within 7–14 business days depending on your payment provider.

7.4 Statutory Consumer Rights

Nothing in this Refund Policy affects your statutory consumer rights under applicable law, including:

• EU/UK Users: Rights under EU Directive 2011/83/EU (Consumer Rights Directive) and UK Consumer Rights Act 2015. You may have a 14-day cooling-off right for digital content subscriptions unless you have expressly waived that right by requesting immediate access.
• Australian Users: Rights under the Australian Consumer Law (Competition and Consumer Act 2010).
• Indian Users: Rights under the Consumer Protection Act, 2019.

7.5 Cancellation

• You may cancel your Subscription at any time via Account settings or by contacting [email protected].
• Cancellation stops future billing. You retain access to premium features until the end of the current paid billing period.
• Cancellation does not automatically generate a refund for any unused portion (except where required by law or as set out in Section 7.2).

7.6 Chargebacks and Payment Disputes

• Initiating a chargeback or payment dispute with your bank or card issuer without first attempting to resolve the matter through our support process is a violation of this Agreement.
• Fraudulent or unjustified chargebacks may result in immediate Account suspension, termination, and recovery of amounts owed through legal means.
• If a chargeback is filed, the Company reserves the right to provide documentation of your Agreement acceptance, usage records, and correspondence to the Payment Processor and relevant financial institution.
• Legitimate disputes should be submitted to [email protected] before initiating any bank dispute.

8. INTELLECTUAL PROPERTY RIGHTS

8.1 Company Ownership

All Intellectual Property Rights in and to the Platform — including without limitation:

• The AstroReeti software, source code, object code, and architecture;
• The Reeti Chat AI system, underlying models, prompts, configurations, and training data;
• The AstroReeti and Reeti brand names, logos, trade dress, trademarks, and service marks;
• All algorithms, calculation engines, astrological databases, and Vedic astrological frameworks implemented in the Platform;
• All UI/UX designs, graphics, illustrations, icons, and visual elements;
• All Content, reports, astrological interpretations, and editorial material on the Platform;
• All documentation, help content, and support materials;

— are and shall remain the exclusive property of Intellara Technologies Private Limited or its licensors.

8.2 Limited User Licence

The Company grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform solely for your personal, non-commercial use in accordance with this Agreement.

8.3 Restrictions

You expressly agree not to:

• (a) Copy, reproduce, distribute, publish, or publicly display any portion of the Platform or Content without express written authorisation;
• (b) Sell, rent, lease, or commercially exploit any Platform Content or feature;
• (c) Reverse engineer, decompile, disassemble, or attempt to derive source code from the Platform or the Reeti AI system;
• (d) Modify, adapt, translate, or create derivative works from the Platform;
• (e) Remove, alter, or obscure any copyright, trademark, or other proprietary notices;
• (f) Use any Platform Content, algorithm, or AI output to train, fine-tune, build, or improve any competing product or artificial intelligence model;
• (g) Frame or mirror any portion of the Platform on any other website or application;
• (h) Use automated means (bots, crawlers, scrapers) to access, index, or harvest content from the Platform;
• (i) Use the Platform's trade names or trademarks without prior written consent.

8.4 Trademark Notice

"AstroReeti," "Reeti," and all associated logos and brand elements are trademarks of Intellara Technologies Private Limited, registered or pending registration in India and other jurisdictions. Unauthorised use constitutes trademark infringement.

8.5 Feedback

If you provide feedback, suggestions, or ideas about the Platform, you grant the Company a perpetual, irrevocable, worldwide, royalty-free licence to use, incorporate, and commercialise such feedback without any obligation of compensation, acknowledgement, or confidentiality to you.

9. USER-GENERATED CONTENT AND LICENCE

9.1 Your Content

You retain ownership of User Content you submit to the Platform (e.g., your birth details, preferences, queries). By submitting User Content, you grant the Company a worldwide, royalty-free, non-exclusive, sublicensable licence to use, host, store, process, reproduce, and display such User Content solely for the purpose of operating and improving the Platform, subject to the Privacy Policy.

9.2 Content Standards

You represent and warrant that your User Content:

• (a) Does not infringe any third party's Intellectual Property Rights;
• (b) Is not defamatory, obscene, harmful, or unlawful;
• (c) Does not contain malware, viruses, or harmful code;
• (d) Does not misrepresent your identity.

9.3 Company Rights

The Company reserves the right to remove, modify, or refuse to display any User Content at its sole discretion without notice or liability.

10. PROHIBITED CONDUCT AND ACCEPTABLE USE

You agree not to use the Platform to:

• (a) Violate any applicable law, regulation, court order, or official guidance in your jurisdiction or any other;
• (b) Post, transmit, or disseminate content that is defamatory, obscene, pornographic, sexually explicit, hateful, threatening, harassing, or that incites violence or discrimination on any ground;
• (c) Infringe or misappropriate the Intellectual Property Rights, privacy rights, or personal data of any third party;
• (d) Upload, transmit, or introduce malware, ransomware, viruses, worms, Trojan horses, or any other malicious or harmful code;
• (e) Conduct or facilitate phishing, spoofing, man-in-the-middle attacks, or any other form of cybercrime;
• (f) Gain or attempt to gain unauthorised access to any part of the Platform, other users' Accounts, or any connected computer systems or networks;
• (g) Scrape, harvest, or collect information about other users without their consent;
• (h) Impersonate any person, entity, or the Company, or falsely represent your affiliation with any person or entity;
• (i) Interfere with or disrupt the integrity, performance, or availability of the Platform or its infrastructure (e.g., DDoS attacks, SQL injection);
• (j) Conduct unauthorised commercial activities, including spam, multi-level marketing, or unsolicited advertising;
• (k) Circumvent, disable, or interfere with any security feature, access control, or DRM mechanism of the Platform;
• (l) Use the Platform in any manner that could expose the Company, its officers, employees, or users to legal liability, reputational harm, or regulatory sanction;
• (m) Use the Platform for any purpose that competes with the Company's business.

Violations may result in immediate Account suspension, termination, recovery of damages, and referral to law enforcement authorities.

11. THIRD-PARTY SERVICES, INTEGRATIONS, AND LINKS

11.1 Third-Party Providers

The Platform relies on third-party service providers for payment processing, cloud hosting, AI model services, analytics, and communications. The Company engages these providers under contractual obligations of confidentiality and data protection. However, the Company is not responsible for the acts or omissions of third-party providers.

11.2 Third-Party Links and Integrations

The Platform may contain links to or integrations with third-party websites, applications, or services. These links are provided for convenience only. The Company does not endorse, control, or assume responsibility for the content, privacy practices, or terms of any third-party service. Your use of third-party services is entirely at your own risk.

11.3 App Store Terms

Your use of the iOS or Android mobile application is also subject to the applicable terms of Apple Inc. or Google LLC. In the event of any conflict between this Agreement and those platform terms with respect to app distribution and in-app purchases, the Apple/Google terms shall govern.

12. PRIVACY AND DATA PROTECTION

The Company's collection, use, storage, sharing, and protection of your Personal Data are governed by the AstroReeti Privacy Policy, which is incorporated into this Agreement by reference. By using the Platform, you consent to data processing as described in the Privacy Policy.

The Privacy Policy covers:

• What data we collect and why;
• Legal bases for processing under GDPR, DPDP Act, CCPA, PIPEDA, PDPA, LGPD, POPIA, and other applicable laws;
• Your rights as a data subject/principal;
• Data retention, security, and international transfer mechanisms;
• Cookies and tracking technologies;
• AI/Reeti Chat data processing.

The Privacy Policy is available at: https://www.astroreeti.com/privacy

13. DISCLAIMERS OF WARRANTIES

**THE FOLLOWING DISCLAIMERS APPLY TO THE MAXIMUM EXTENT PERMITTED BY

APPLICABLE LAW.**

13.1 "As Is" Provision

THE PLATFORM, ALL CONTENT (INCLUDING VEDIC ASTROLOGICAL CONTENT AND AI-GENERATED CONTENT), AND ALL SERVICES ARE PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

13.2 Specific Disclaimers

The Company specifically disclaims:

• (a) Implied Warranties: All implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, and non-infringement are disclaimed to the fullest extent permitted by law.
• (b) Accuracy: No warranty that astrological predictions, AI outputs, or other Content are accurate, complete, current, reliable, or free from errors.
• (c) Availability: No warranty that the Platform will be available uninterrupted, error-free, or free from bugs, viruses, or other harmful elements.
• (d) Scientific Validity: No warranty or representation that Vedic astrology is scientifically validated or that any prediction will materialise.
• (e) Third-Party Services: No warranty regarding third-party services integrated with or linked from the Platform.
• (f) Security: While the Company employs reasonable security measures, no warranty of absolute security is given.
• (g) Compatibility: No warranty that the Platform is compatible with any particular device, operating system, or browser.

13.3 Jurisdiction-Specific Consumer Rights

Some jurisdictions (including Australia, certain EU Member States, and certain US states) do not permit the exclusion of certain implied warranties for consumers. In such jurisdictions, the foregoing disclaimers apply to the maximum extent permitted, and any non-excludable warranties are limited in duration to the extent permitted by law.

14. LIMITATION OF LIABILITY

**THIS SECTION SIGNIFICANTLY LIMITS THE COMPANY'S FINANCIAL LIABILITY TO YOU.

PLEASE READ IT CAREFULLY.**

14.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INTELLARA TECHNOLOGIES PRIVATE LIMITED, ITS DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS, AGENTS, LICENSORS, SUPPLIERS, AND AFFILIATES SHALL NOT BE LIABLE TO YOU FOR:

• (a) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES OF ANY KIND;
• (b) LOSS OF PROFITS, REVENUE, INCOME, DATA, GOODWILL, BUSINESS, REPUTATION, OR OPPORTUNITY;
• (c) LOSS RESULTING FROM YOUR RELIANCE ON ASTROLOGICAL CONTENT, AI-GENERATED CONTENT, OR REETI CHAT OUTPUTS;
• (d) LOSS RESULTING FROM DECISIONS — FINANCIAL, MEDICAL, LEGAL, PERSONAL, OR OTHERWISE — MADE BASED ON PLATFORM CONTENT;
• (e) UNAUTHORISED ACCESS TO OR ALTERATION, LOSS, OR CORRUPTION OF YOUR TRANSMISSIONS, DATA, OR PERSONAL DATA;
• (f) LOSS RESULTING FROM THIRD-PARTY PRODUCTS, SERVICES, OR LINKS;
• (g) LOSS RESULTING FROM EVENTS OUTSIDE THE COMPANY'S REASONABLE CONTROL.

14.2 Cap on Aggregate Liability

IN NO EVENT SHALL THE COMPANY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM EXCEED THE GREATER OF:

• (a) The total Subscription Fees paid by you to the Company in the six (6) calendar months immediately preceding the event giving rise to the claim; OR
• (b) USD 50 (Fifty United States Dollars) or equivalent in your local currency at the prevailing exchange rate.

14.3 Essential Basis

You acknowledge that the limitations of liability in this Section reflect a reasonable and fair allocation of risk and are an essential basis of the bargain between you and the Company. Without these limitations, the Company would not be able to provide the Platform at the prices offered.

14.4 Multiple Claims

Multiple related claims shall be treated as a single claim for the purposes of the liability cap in Section 14.2.

14.5 Jurisdiction-Specific Consumer Protections

Some jurisdictions do not permit exclusion or limitation of certain categories of damages for consumer contracts. In those jurisdictions, the limitations apply only to the maximum extent permitted by applicable law.

15. INDEMNIFICATION

15.1 User Indemnity

You agree to defend, indemnify, and hold harmless Intellara Technologies Private Limited and its directors, officers, employees, agents, licensors, successors, and assigns from and against all claims, demands, suits, proceedings, liabilities, damages, losses, fines, penalties, costs, and expenses (including reasonable legal fees and court costs) arising out of or in connection with:

• (a) Your access to or use of the Platform;
• (b) Your violation of any provision of this Agreement;
• (c) Your violation of any applicable law or regulation;
• (d) Your infringement of any Intellectual Property Right or other right of any third party;
• (e) Any User Content you submit, post, or transmit;
• (f) Any decision or action you take based on Platform content (astrological or AI-generated);
• (g) Any misrepresentation made by you.

15.2 Company's Rights

The Company reserves the right to assume exclusive control of the defence of any matter subject to indemnification by you, at your expense. You agree to cooperate with the Company's defence of such claims.

16. SUSPENSION AND TERMINATION

16.1 Termination by Company

The Company may, at its sole discretion, suspend or permanently terminate your Account and access to the Platform, with or without notice, for any reason including:

• (a) Breach of any provision of this Agreement;
• (b) Conduct that creates legal liability or reputational risk for the Company;
• (c) Requirement of applicable law, regulatory authority, court order, or law enforcement request;
• (d) Extended periods of inactivity;
• (e) Non-payment of Subscription Fees;
• (f) Fraud, misrepresentation, or abuse;
• (g) Security risk to the Platform or other users.

16.2 Termination by User

You may terminate this Agreement and delete your Account at any time by following the in-app account deletion procedure or by contacting [email protected]. Termination does not automatically generate a refund (see Section 7).

16.3 Effect of Termination

Upon termination:

• (a) All licences granted to you under this Agreement immediately terminate;
• (b) Your access to the Platform and all premium features ceases;
• (c) The Company may delete your Account data subject to the retention requirements in the Privacy Policy;
• (d) All outstanding payment obligations survive termination.

16.4 Survival

The following provisions survive termination of this Agreement: Sections 3 (Nature of Services), 7 (Refund Policy — regarding disputes arising prior to termination), 8 (Intellectual Property Rights), 12 (Privacy), 13 (Disclaimers), 14 (Limitation of Liability), 15 (Indemnification), 17 (Governing Law), 18 (Dispute Resolution), and 26 (General Provisions).

17. GOVERNING LAW

17.1 Primary Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles.

17.2 EU/UK Users

Notwithstanding Section 17.1, if you are a consumer resident in the European Union or the United Kingdom, you may benefit from any mandatory provisions of the law of your country of residence. Nothing in this Agreement limits your rights under EU consumer protection law, the EU Digital Markets Act, the Consumer Rights Directive (2011/83/EU), or the UK Consumer Rights Act 2015.

17.3 US Users

If you are a resident of the United States, this Agreement is additionally interpreted in accordance with applicable federal law. Mandatory consumer protection provisions of your state may also apply.

17.4 Australian Users

If you are a resident of Australia, nothing in this Agreement limits your rights under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)).

18. DISPUTE RESOLUTION AND ARBITRATION

18.1 Informal Resolution First

Before initiating any formal dispute process, you agree to attempt to resolve the dispute by contacting the Company at [email protected] with a written description of your claim. The Company will make good-faith efforts to resolve the dispute within 30 days of receiving your notice.

18.2 Binding Arbitration (India and Non-EU/UK/AU Users)

For Users outside the EU, UK, and Australia, and subject to Section 18.5:

• All disputes, controversies, or claims arising from or relating to this Agreement or the Platform shall be finally settled by binding arbitration under the Arbitration and Conciliation Act, 1996 (as amended by the Arbitration and Conciliation (Amendment) Act, 2019).
• The arbitration shall be conducted by a sole arbitrator mutually agreed upon, or in the absence of agreement, appointed per the Act.
• Seat and venue: Bengaluru, Karnataka, India.
• Language: English.
• The arbitral award shall be final and binding. Each party shall bear its own costs unless the arbitrator determines otherwise.

18.3 EU/UK Users

If you are an EU or UK consumer:

• You have the right to bring a claim before the courts of your country of residence.
• EU Users may also access the European Commission's Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/consumers/odr
• The Company's email for ODR purposes: [email protected]

18.4 Jurisdiction for Non-Arbitrable Matters

For matters not subject to arbitration (including urgent injunctive relief), the parties submit to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India, without prejudice to your mandatory consumer rights in your jurisdiction.

18.5 Small Claims

Nothing in this Section prevents either party from pursuing a claim in a small claims court of competent jurisdiction for disputes within that court's monetary limits.

19. DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) AND COPYRIGHT INFRINGEMENT

19.1 DMCA Notice (US Users)

If you believe your copyrighted work has been reproduced on the Platform without authorisation, you may submit a DMCA takedown notice to our designated Copyright Agent:

Copyright Agent: [Name of designated Copyright Agent] Email: [email protected] Mailing Address: Intellara Technologies Private Limited, [Full Address], Bengaluru, Karnataka, India

Your notice must include: (a) identification of the copyrighted work; (b) identification of the allegedly infringing material and its location on the Platform; (c) your contact information; (d) a statement of good-faith belief; (e) a statement of accuracy under penalty of perjury; and (f) your physical or electronic signature.

19.2 Repeat Infringers

In accordance with the DMCA and applicable Indian copyright law, the Company has a policy of terminating, in appropriate circumstances, the Accounts of Users who are repeat infringers.

19.3 International Copyright

The Company respects copyright law in all jurisdictions. Reports of infringement from non-US jurisdictions may be submitted to [email protected].

20. EXPORT CONTROLS AND SANCTIONS COMPLIANCE

20.1 Export Restrictions

The Platform may be subject to Indian export control laws and the export control laws of other jurisdictions, including US Export Administration Regulations (EAR) and Office of Foreign Assets Control (OFAC) regulations.

20.2 User Compliance

You represent and warrant that:

• (a) You are not located in a country subject to a comprehensive US, UN, EU, or Indian government embargo;
• (b) You are not on any restricted persons or entities list maintained by any government (including the US Treasury Department's SDN List, EU Consolidated List, or Indian SCOMET list);
• (c) You will not access or use the Platform in violation of any applicable export control or sanctions law.

20.3 Restricted Jurisdictions

Access to the Platform may be restricted in certain jurisdictions by applicable law. The Company reserves the right to restrict access from any jurisdiction at any time without notice.

21. ACCESSIBILITY

The Company is committed to making the Platform accessible to users with disabilities. If you require this Agreement or any Platform content in an alternative format, or if you encounter accessibility barriers, please contact us at [email protected].

22. FORCE MAJEURE

The Company shall not be liable for any failure or delay in performing its obligations under this Agreement arising from causes beyond its reasonable control, including but not limited to: acts of God; natural disasters; earthquakes; floods; epidemics or pandemics; war; terrorism; civil unrest; government actions; regulatory changes; power failures; internet or telecommunications outages; cyberattacks or data breaches by third parties; failure of third-party service providers; or labour disputes. The Company shall resume performance as soon as reasonably practicable after the force majeure event ceases.

23. ELECTRONIC COMMUNICATIONS CONSENT

By creating an Account, you consent to receive electronic communications from the Company, including:

• Service notifications (account changes, billing, security alerts);
• Platform updates and feature announcements;
• Marketing communications (where you have opted in or where permitted by law).

You may opt out of marketing communications at any time via the unsubscribe link in such communications or in your Account settings. Service notifications cannot be opted out of while your Account is active.

24. CLASS ACTION AND JURY TRIAL WAIVER

**This section applies to Users in jurisdictions where such waivers are

enforceable, including the United States.**

24.1 Class Action Waiver

YOU AGREE THAT ANY DISPUTE OR CLAIM ARISING FROM THIS AGREEMENT OR THE PLATFORM SHALL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. If this waiver is found unenforceable with respect to a particular claim or set of claims, then only those claims shall be resolved in court, and all other claims shall proceed in arbitration.

24.2 Jury Trial Waiver

YOU AND THE COMPANY EACH WAIVE THE RIGHT TO A JURY TRIAL IN ANY DISPUTE ARISING FROM OR RELATING TO THIS AGREEMENT. This waiver applies to the extent permitted by applicable law.

25. REGIONAL AND JURISDICTIONAL SUPPLEMENTS

25.1 India

• This Agreement is subject to the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection Act, 2019.
• Grievances may be lodged with our Grievance Officer (see Section 27). The Grievance Officer shall acknowledge complaints within 24 hours and resolve them within 15 business days in accordance with the IT (Intermediary Guidelines) Rules, 2021.

25.2 European Union and European Economic Area

• Users in the EU/EEA are protected by their applicable national consumer protection and data protection laws, which cannot be overridden by this Agreement.
• The Company complies with the EU Digital Services Act (DSA) requirements as applicable.
• Consumers in the EU have the right to bring claims before the courts of their country of residence.

25.3 United Kingdom

• UK Users retain all rights under the UK Consumer Rights Act 2015 and the UK GDPR.
• The Company's UK data protection representative (if applicable): [UK Representative Name, Address].

25.4 United States — California Residents

• California residents have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). See the Privacy Policy for details.
• California's Automatic Renewal Law (ARL) applies to California residents: all material terms of auto-renewal are disclosed at checkout and in Section 6.3 above.

25.5 Australia

• Australian consumers have rights under the Australian Consumer Law that cannot be excluded. Any warranty or guarantee implied by law is limited to the extent permitted by the Australian Consumer Law.

25.6 Canada

• Canadian users in Quebec have rights under the Act respecting the protection of personal information in the private sector (Law 25) and the Consumer Protection Act (Quebec). These rights are not diminished by this Agreement.

25.7 Brazil

• Brazilian users have rights under the Lei Geral de Proteção de Dados (LGPD) and applicable consumer protection law. These rights are not diminished by this Agreement.

26. GENERAL PROVISIONS

26.1 Entire Agreement

This Agreement, together with the Privacy Policy, Cookie Policy, and any other policies incorporated herein, constitutes the entire agreement between you and the Company with respect to the Platform and supersedes all prior agreements, representations, warranties, and understandings.

26.2 Severability

If any provision of this Agreement is held to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and all other provisions shall remain in full force and effect.

26.3 No Waiver

The Company's failure to enforce any right or provision of this Agreement at any time shall not be deemed a waiver of such right or provision.

26.4 Assignment

You may not assign or transfer any of your rights or obligations under this Agreement without the Company's prior written consent. The Company may freely assign this Agreement, including in connection with a merger, acquisition, or sale of assets, upon notice to you.

26.5 No Partnership

Nothing in this Agreement creates a partnership, joint venture, employment, agency, or franchise relationship between you and the Company.

26.6 Language

This Agreement is drafted in English. In the event of any inconsistency between the English version and any translated version, the English version shall prevail.

26.7 Notices

Legal notices to the Company must be sent by email to [email protected] and, for formal legal matters, by registered post to the Company's registered office. Notices to Users may be sent by email or in-app notification.

26.8 Headings

Section headings are for convenience only and do not affect interpretation.

26.9 Amendments

Only written amendments signed by an authorised representative of the Company shall modify the terms of this Agreement for any individual User.

27. CONTACT INFORMATION AND GRIEVANCE REDRESSAL

Intellara Technologies Private Limited

Grievance Officer (India — IT Rules 2021)

Name: Neetu Sharma

Designation: Director, Intellara Technologies Private Limited

Email: [email protected]

Phone: +917411609955

Address: 648/A, 4th Floor, Binnamangala Stage 1, Indiranagar, Bengaluru, Karnataka-560038

Acknowledgement Time: Within 24 hours of receipt

Resolution Time: Within 15 business days of receipt

© 2025 Intellara Technologies Private Limited. All rights reserved. "AstroReeti" and "Reeti" are trademarks of Intellara Technologies Private Limited. Effective Date: May 2, 2025 | Version 1.0.3

⚖ DISCLAIMER: These Terms and Conditions are a legal document. If you have

questions about your rights and obligations, please consult a qualified legal

professional in your jurisdiction. This document does not constitute legal

advice.